TECH REQUIREMENTS & SUPPORT

has the following requirements:

Internet Connection with at least 4 Mbs Upstream & 8 Mbs Downstream
A Webcam
The Use of Headphones for Sound Effects
Laptop or Desktop Computer
Cookies Enabled

Windows OS

Your browser must be the latest available version of Chrome, Firefox, or Edge, although we highly recommend Chrome for the most optimal experience.  We recommend that you turn off all ad blocking software or other browser extensions. Close out of other tabs in the browser and close other resource heavy applications.

Mac OS

Your browser must be the latest available version of Firefox or Chrome in Mojave, you must give permission to the browser to access the webcam. Instructions are here.

We recommend that you turn off all ad blocking software or browser extensions. Close out of other tabs in the browser as well as other resource-heavy applications.

Computer
Processor

Dual Core 2Ghz or higher

8 Mb of Ram

TROUBLESHOOTING

Microphone
& Webcam

You must accept the webcam use as well as microphone use by the browser. If you refuse, you may need to use an incognito window to re-trigger the prompt. You will need to adjust your microphone settings inside your chosen browser prior to entering the game.

You can switch these settings during the onboarding process, however this requires a refresh of the browser

In Mac OS in particular, we find that sometimes the webcam can not be found. This is typically fixed by rebooting the computer.

On Windows OS, you can not share the webcam with another application. This includes a Zoom application that may be running in the background even if not connected to a room.

Mobile Devices

We recommend that you attend Weve events on a laptop or desktop computer. Mobile devices, including phones and tablets, are not generally recommended. The use of mobile devices will result in degraded attendee experiences, and may prevent attendees from joining at all, depending on the device, its age, etc.

If using a mobile device as a last resort, we recommend using the following browsers:

  • Chrome on all Android devices
  • Safari on all Apple devices (including iPhones and iPads)

VPN or Firewall

In rare cases, your company VPN or Firewall security settings may prevent your computer from accessing our video conferencing system, known as Twilio. To troubleshoot:

  • Try connecting with VPN off
  • Try connecting on another network, perhaps through a phone hotspot
  • Contact IT department to whitelist Twilio server. We are using the gll, or Global Low Latency server, which means ALL servers need to be on the whitelist.

Additional domains to whitelist
*.giphy.com
*.twitch.tv
*.gstatic.com
*.youtube.com
*.cloudflare.com
*.ytimg.com
*.weve.co
*.firebaseio.com
*.googleapis.com
*.purechat.com
*.purechatcdn.com